H&S Updates, HR Updates

Care and Medical sector top FAQ’s

1) As a busy doctors surgery, us doctors don’t have time to manage staff. How do we ensure our practice managers have all the skills and experience needed to manage the staff on our behalf?

We would recommend creating and implementing solid policies and procedures so all staff and management know what is expected of them. This should also ensure you are compliant with all relevant employment legislation. We would then ensure management are trained on the best way to implement these policies and procedures with a view to resulting in fair and consistent management.

2) We have a real problem with recruiting and retaining the right calibre of care staff. What are we doing wrong?

We recommend you consider your recruitment practices. The questions to ask yourself include:

  • Is the advert attracting the right people?
  • Are you advertising in the right place?
  • Are the applicants fully aware of what the role entails, for example their expected regular tasks, shift pattern etc?
  • What were the reasons for leaving people have given recently in their exit interviews?
  • We would also consider their induction. Was the training effective?
  • Were they provided with a mentor?
  • Was their probationary period actively managed?

All of these are important areas to consider when looking at improving your recruitment and induction process.

3) We often find a high level of sickness absence during the winter bug season. Can we limit staff holiday during this period? We are cautious about using zero hour staff due to recent bad press.

Under the Working Time Directive legislation, employees are entitled to the statutory minimum time off, including bank holidays, regardless of how busy businesses are. In practice, we know this is not always easy to follow. We would recommend reviewing your current contract and handbook policies to put systems in place to allow you to have more control over when holiday can be taken. True zero hour contracts can be very beneficial to both businesses and the employees themselves. Consideration needs to be given to the risks if they are not true zero hour contracts. We would consider each contract on a case by case basis to evaluate the possible risks.

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Saul HunnaballSaul Hunnaball
15:44 12 Aug 22
We have worked with Park City for our HR and Health and Safety support for many years now and have always received an excellent service.Carley is our Consultant and she is always so helpful, as are... her colleagues when she is unavailable.I would highly recommend Park City.read more
Lea CuttingLea Cutting
08:31 27 Jul 22
Park City have worked with us for many years, advising and guiding us regarding HR and Health & Safety, along with supplying valuable training.We work with many people in several areas of expertise,... Sara Godfrey, Jennie Galione, Ashley Williams, Sam Parcell, Stephanie Devans, Poppy Hayhoe.They build confidence within our company and are always available with support and advice.They provide a consistent, professional, hands-on service, second to none!Thank you from DH Industries Limited.read more
Vikki PringleVikki Pringle
11:12 20 Jul 22
The team at Park City offer us the right level of service needed to confidently run a small business. They keep us up to date with UK policy HR requirements, help us manage any staff changes or... issues and policy documents. The team are informed, friendly and remain professional in my experience.read more
Tracy MeadTracy Mead
07:12 20 Jul 22
The DS Group have been working with Park City now for a number of years and we have found their HR services to be invaluable. The service received is always to the highest professional standards and... they have assisted our business in becoming more efficient and effective in all HR matters.My consultant Sam Parcell is always on hand to help answering any questions quickly and professionally and she offers vital guidance, advice and support to us.We as a company will continue to use Park City’s services for many years to come and we cannot recommend them enough!Tracy Norton-Mead, Operations Director at the DS Group.read more
Katie HerbertKatie Herbert
13:35 07 Jul 22
We have worked with Park City for almost 10 years and have built up a great professional relationship over the years. The team are so friendly and helpful, and nothing is ever too much of an ask for... any of them. Our main HR contact is Carley, who is lovely, and she is very prompt in dealing with any queries we have regarding our 100+ staff. We would highly recommend their services for any local business.read more

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