Hospitality Industry top FAQ’s

Here are our top FAQ’s to help you navigate your way through one of the busiest times of the year for the Hospitality industry or alternatively contact us and one of our experts will be on hand for a free 30 minute consultation.

1) How do I manage holiday requests from staff during our busiest time of year? I simply cannot have all staff off during December as it is when we are at our busiest.

Under the Working Time Directive legislation employees are entitled to the statutory minimum time off, including bank holidays, regardless of how busy businesses are. In practice, we know this is not always easy to follow. We would recommend looking into your current contact and handbook policies to put systems in place to allow you to have more control over when holiday can be taken. This should hopefully allow for a smoother process and mean all staff are on deck, ready for your busiest period.

2) How do I get more staff cover for Christmas? I have heard the negative press about zero hours contracts and also holiday pay and overtime and are concerned how to manage this.

Spending a little time before the rush to work out what cover  you expect to need and what staff you currently have in place would be the best starting point, if time allows. From this we would then be able to see where your gaps are. We do still recommend zero hour contracts in situations where the real zero hour relationship exists. With regards to holiday pay and overtime we would recommend getting the staffing numbers right in the first place to avoid some of the overtime pitfalls.

Easy in hindsight, we know, so in situations where this was not possible we would recommend a case by case analysis of the staff to see what liability you have as a company to pay additional holiday pay once any overtime has been taken into account.

3) January is always quiet, are there any things we should be doing with regards to staff during this period while we have a chance?

It could be a brilliant time to carry out your staff appraisals, or at a minimum have a one to one catch up. These meetings should provide feedback to staff on how well they are doing, update them on targets and what the focus of the business will be in the new year. It would be a great time to consider any training needs. As HR professionals we always recommend regular reviews of your processes and procedures and terms and conditions to allow you to be compliant with legislation and fighting fit for when your business is stretched again.

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Saul HunnaballSaul Hunnaball
15:44 12 Aug 22
We have worked with Park City for our HR and Health and Safety support for many years now and have always received an excellent service.Carley is our Consultant and she is always so helpful, as are... her colleagues when she is unavailable.I would highly recommend Park more
Lea CuttingLea Cutting
08:31 27 Jul 22
Park City have worked with us for many years, advising and guiding us regarding HR and Health & Safety, along with supplying valuable training.We work with many people in several areas of expertise,... Sara Godfrey, Jennie Galione, Ashley Williams, Sam Parcell, Stephanie Devans, Poppy Hayhoe.They build confidence within our company and are always available with support and advice.They provide a consistent, professional, hands-on service, second to none!Thank you from DH Industries more
Vikki PringleVikki Pringle
11:12 20 Jul 22
The team at Park City offer us the right level of service needed to confidently run a small business. They keep us up to date with UK policy HR requirements, help us manage any staff changes or... issues and policy documents. The team are informed, friendly and remain professional in my more
Tracy MeadTracy Mead
07:12 20 Jul 22
The DS Group have been working with Park City now for a number of years and we have found their HR services to be invaluable. The service received is always to the highest professional standards and... they have assisted our business in becoming more efficient and effective in all HR matters.My consultant Sam Parcell is always on hand to help answering any questions quickly and professionally and she offers vital guidance, advice and support to us.We as a company will continue to use Park City’s services for many years to come and we cannot recommend them enough!Tracy Norton-Mead, Operations Director at the DS more
Katie HerbertKatie Herbert
13:35 07 Jul 22
We have worked with Park City for almost 10 years and have built up a great professional relationship over the years. The team are so friendly and helpful, and nothing is ever too much of an ask for... any of them. Our main HR contact is Carley, who is lovely, and she is very prompt in dealing with any queries we have regarding our 100+ staff. We would highly recommend their services for any local more

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