What is Mediation?

Mediation is a method of dealing with workplace conflict. It can be an effective way of resolving an area of conflict between two parties or preventing an existing issue from escalating further. Mediation can be a relatively speedy and cost effective way of resolving workplace disputes, delivers beyond the requirements of the ACAS Code of Practice on Disciplinary and Grievance and is encouraged as part of an employer’s approach to employee relations.

When is Mediation needed?

There is conflict present in every workplace, most of which can be positive and even creative. However, it is acknowledged that negative conflict can be destructive and disruptive to the workplace and working relationships. A neutral third party (mediator) can assist in overcoming conflict in most situations and can particularly help people to work together more effectively. If used in the situation of a Grievance or similar complaint, mediation can be utilised at any stage of the formal process, effectively suspending the formal process, whilst this alternative means of dispute resolution is explored.

What does a Mediator do?

The mediator works with and facilitates a process of individual and joint meetings whereby the two parties explore their conflict in a safe and constructive way and work towards a mutual agreement, with a view to working in a more positive way in the future. By encouraging parties to explore their differences and needs in a safe environment,
mediation can lead to a mutually agreed action plan for remedying the situation and moving forward into the future in a positive and constructive way. The mediator will not be a judge of the situation and will not deem whether the
respective sides are ‘right’ or ‘wrong’ in any given situation but, it will give the parties the opportunity to resolve their differences and build a more effective and harmonious working relationship. Mediation is based upon the principles of being impartial, voluntary and confidential, thus ensuring that the participants control the progress and own the outcome of the session. The mediator will carry out all pre mediation work and will also provide follow up at regular intervals. In practice, the mediation will usually last one day and can take place away from the
normal working environment.

Benefits of Mediation

  • It is voluntary, impartial and confidential.
  • It can be used alongside or instead of grievance processes.
  • It uses ground rules to establish conduct and therefore creates an equal playing field.
  • It is safe and respectful.
  • It is non adversarial.
  • The ownership of the outcome lies with the participants.
  • The focus is on a win:win outcome.
  • The focus is on the future, not the past.
  • It can repair and cement relationships.
  • It is cost effective.

For further information about mediation, contact Jo Donnelly at Park City on 0800 542 7550.

Alternatively, write to consulting@park-city.local

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Saul HunnaballSaul Hunnaball
15:44 12 Aug 22
We have worked with Park City for our HR and Health and Safety support for many years now and have always received an excellent service.Carley is our Consultant and she is always so helpful, as are... her colleagues when she is unavailable.I would highly recommend Park more
Lea CuttingLea Cutting
08:31 27 Jul 22
Park City have worked with us for many years, advising and guiding us regarding HR and Health & Safety, along with supplying valuable training.We work with many people in several areas of expertise,... Sara Godfrey, Jennie Galione, Ashley Williams, Sam Parcell, Stephanie Devans, Poppy Hayhoe.They build confidence within our company and are always available with support and advice.They provide a consistent, professional, hands-on service, second to none!Thank you from DH Industries more
Vikki PringleVikki Pringle
11:12 20 Jul 22
The team at Park City offer us the right level of service needed to confidently run a small business. They keep us up to date with UK policy HR requirements, help us manage any staff changes or... issues and policy documents. The team are informed, friendly and remain professional in my more
Tracy MeadTracy Mead
07:12 20 Jul 22
The DS Group have been working with Park City now for a number of years and we have found their HR services to be invaluable. The service received is always to the highest professional standards and... they have assisted our business in becoming more efficient and effective in all HR matters.My consultant Sam Parcell is always on hand to help answering any questions quickly and professionally and she offers vital guidance, advice and support to us.We as a company will continue to use Park City’s services for many years to come and we cannot recommend them enough!Tracy Norton-Mead, Operations Director at the DS more
Katie HerbertKatie Herbert
13:35 07 Jul 22
We have worked with Park City for almost 10 years and have built up a great professional relationship over the years. The team are so friendly and helpful, and nothing is ever too much of an ask for... any of them. Our main HR contact is Carley, who is lovely, and she is very prompt in dealing with any queries we have regarding our 100+ staff. We would highly recommend their services for any local more

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