A practical, one-day closed course for your business that gives your managers the confidence, tools, and skills to lead meaningful performance conversations. Delivered by qualified consultants (incl. CIPD) with over 28 years of experience, our training helps you build a performance-led culture that motivates people and gets results.
With 28+ years of experience, Park City has helped over 1,000 UK businesses build stronger, more capable teams. Since 1997 we’ve maintained a 91% client retention rate and resolved 94% of HR queries within 24 hours.
Our performance management training is delivered by qualified consultants who handle real workplace challenges every day, so everything your managers learn is practical and ready to use.
By the end of this course, your managers will be able to:
Not sure which format fits your team? Talk to one of our CIPD-qualified experts for free and we’ll help you shape the right programme.
Every business is different, so we tailor the course to your team’s real challenges. The full one-day programme covers six core areas and can be shaped around your priorities once we’ve spoken. It’s also available as a focused half-day session where time is tight.
Understanding Performance Management Set the foundation: the purpose and structure of performance management, and how continuous conversations create a clear thread from individual goals to business results.
Coaching for High Performance Build a coaching mindset. Managers learn questioning and listening techniques that give their teams more ownership and room to grow.
Setting Meaningful and Measurable Objectives Move beyond vague goals. Set SMART objectives aligned to your business plan, with clear expectations and a simple way to track outcomes.
Open and Honest Feedback Give feedback that lands well, and receive it without defensiveness, practised through roleplays and guided discussion.
Having Difficult Conversations Prepare for and structure the harder conversations, address off-track performance early, and build confidence through practice and peer feedback.
Embedding a Performance Culture Make performance part of everyday management: moving from friend to leader, recognising success, and using tools like the Continuous Conversations Template.
Our CIPD-qualified consultants are ready to help you navigate management & HR challenges with confidence. Whether you have a quick question, want to discuss your workplace needs, or need urgent guidance, our team is here to provide practical, actionable support, free of charge.
We’ll walk you through the full one-day course and the half-day option, and help you pick the right fit for your team’s size and goals.
We’ll align the training to your objectives and tools so managers can apply it straight away.
We’ll focus the session on difficult conversations and addressing off-track performance early, with plenty of hands-on practice.
We’ve been delivering expert HR support since 1997, trusted by small businesses, fast-growing companies, and national brands across every sector.
Get rapid, reliable guidance when you need it most, especially critical during disciplinary, grievance, or urgent employee matters.
No templates. No one-size-fits-all.
Everything we deliver, from contracts to strategy, is built around your business.
At Park City, we’re not just another service provider; we’re your go-to destination for ongoing support, training and HR administration.
Our management training isdesigned to tackle your business needs and pain points head-on.
When you partner with Park City, you’re not just outsourcing; you’re gaining a dedicated business partner committed to delivering support to your specific needs. We understand that your business is unique, and so are your HR challenges.
It’s designed for managers and team leaders responsible for performance conversations and appraisals, giving them the confidence, tools, and practical skills to get the best from their teams.
It’s a full one-day course. If you need something more focused, we also run a related half-day session, Managing Performance and Appraisals, concentrating on appraisals and addressing performance issues.
Yes. The content is shaped around your team’s needs and confirmed after a consultation with the trainer, so it addresses the real challenges in your workplace rather than following a fixed script.
They’ll be able to set clear, measurable objectives, hold confident performance conversations that include giving and receiving feedback, use a coaching style to motivate and support their teams, and address underperformance early with professionalism and empathy.
It’s hands-on. Sessions are interactive and include roleplays, guided discussions, and peer feedback, so managers practise real conversations and leave with tools they can use straight away.
Discover how we can support your business with our Award-Winning HR Solutions.
