Managing Difficult People

Our course is designed to equip you with in-depth practical knowledge to help you deal with difficult people and scenarios at work.

Key Details

Duration: 13:30pm - 16:30pm
Location: Park City Consulting, Colchester

£295.00 Ex. VAT

Course Start Date: 17/09/2024

Course Overview

Managing difficult people and conflict training focuses on conflict and difficult characters in the workplace. We cover how to manage these situations professionally as well as teach you how conflict in the workplace can cause emotions to run high.  

We work with our delegates to familiarise them with common causes and signs of conflict in the workplace as well as how the law relates to conflict management. If you have started to notice conflict and difficult employees within your organisation, this course will teach you how to carry out risk assessments and ways you can prevent conflict.  

No matter the industry you’re in, managing difficult people and conflict always comes up, and Park City Consulting is here to support your management team through these difficult times. We’re here to upskill your management team, teaching them how to deal with difficult cases of conflict and people management at work. 

Study Topics

This course will give you the tools, techniques and confidence to understand the conflict in the workplace and how you manage it. At Park City, we deliver open classes, encouraging delegates to take part in our interactive learning experience.  

  • Develop conflict resolution techniques that will help you achieve better outcomes for conflicts 
  • Resolve conflict early and fairly, get people working again and rebuild enduring trust between the parties 
  • Grow empathy and impartiality skills and understand where people are coming from, enhance ongoing relationships and enable you to tap into people’s potential 
  • Dealing with difficult staff, the Bully in your team or the negative team member 
  • Tips to help you practice less scary, less intimidating, more effective and successful conflict resolution, with an individual or a team

Is This Course For Me?

The Managing Difficult People and Conflict course are responsible for those looking to learn the basics of difficult people management and conflict at work. This program is designed to train senior members of staff and employees on how to prevent and handle conflicts that occur in their workplace. If you are interested in sending your management team on this course, get in touch to find out more.

What are the benefits?

By the end of the course, delegates will: 

  • Gain an understanding of how to work with different cultural styles, build consensus and maintain respect within diverse groups 
  • Learn to motivate and nurture others even when you disagree with them 
  • Learn to harvest diverse ideas and be more tolerant of difference 
  • Lead without dominating which will be invaluable in difficult times 
  • Learn how to ensure people are working together through difficult times and not against one another 


Why choose Park City as your training provider?

Park City Consulting has over 25 years of practical and relevant experience in Human Resources and Health & Safety. Our team of fully qualified and experienced professional instructors are not just trainers, they are working consultants and experts in their fields. 


Book Managing Difficult People here!


£295.00 Ex. VAT

5 places left

Need dedicated training for your team?

Enquire about this training session as a closed course today!

Discover Upcoming Training at Park City

Other Courses

Google Rating
Based on 37 reviews